Case study · Research · Service Design · UX/UI

SURA — Vivemás

End-to-end UX consulting for a wellbeing application, combining qualitative and quantitative research, co-creation, prototyping and usability validation.

Process

User research
Co-creation and Design Thinking
User journey mapping
Service blueprint
Information architecture
Heuristic evaluation
Low- and high-fidelity prototyping
Think-aloud research

Outcome

Research and validation supported the value of the application as a tool for habit building. Findings informed refinement across usability, interaction design and the broader experience, helping align user needs with SURA's business objectives.